Privacy

Your information we Collect and Use

When you use our website, we collect your information from you when you make a booking. We may also generate information on you when you use our mobile applications. Information such as location, browser and device type.

How do we use this information?

We use your information to customize your experience, display your booking and transactions you made made with our travel partners, we also use your information to send you marketing communications and provide relevant advertising and offers that may be of interest to you.

How We Share Your Information

We share your information with our travel partners with whom you are booking with for the purpose of issuing your ticket; we share your information with advertisers and social media platforms for the purpose of marketing, we also share your information with payment processors to enable and allow the payment for your booking. We share information to provide and improve our Services, for our own marketing purpose.

What information we store

We maintain and store ONLY the following data in our secure database. Booking history, transaction history, Name, contact details and date of birth. We DO NOT retain card details.

Cookies

We use cookies to help provide our Services, provide you a personalized user experience and market our and third parties' products and services to you.

User Rights

You may be able to opt out of receiving marketing communications, change your marketing prefrences access and update your information, update location sharing options, exercise choices regarding cookies, and/or opt out of certain sharing of information with third parties

Policy changes

This policy may be updated and updates will take effect once posted

Types of Information we collect

• Name, email address, telephone number, and home, business, and billing addressees
• Government issued Identification required for booking or identity verification, such as passport, drivers license, and government redress numbers, and for vacation property owners, tax identification number
• Payment information such as payment card number, expiration date, and billing address
• Travel-related preferences and requests such as favorite destination and accommodation types, and special dietary and accessibility needs, as available
• Loyalty program and membership information
• Birth date and gender
• Geolocation
• Images, videos, and other recordings
• Social media account ID and other publicly available information
• Communications with us (such as recordings of calls with customer service representatives for quality assurance and training purposes)
• Searches you conduct, transactions, and other interactions with you on our online services and Apps
• Other communications that occur through the platform among partners and travelers, and in-group chat and traveler-collaboration tools
• The searches and transactions conducted through the platform
• Data you give us about other people, such as your travel companions or others for whom you are making a booking
• Information we receive about you from other GoKuest companies and third parties such as our business and affiliate partners and authorized service providers which may include updated contact information, demographic information, interests, and purchase history, which we may add to your account or profile and use for market research and analysis

You may choose not to provide some of the personal information described above. Please note, however, that many of our Services require some personal information to operate, so if you choose not to provide the personal information necessary to operate and provide you with a particular Service or feature of that Service, you may not be able to use that Service or feature.